At Satlooz, every order is carefully checked and packed before dispatch to ensure you receive the best quality.
Returns & Replacements
We accept returns or replacements only if:
- You receive a damaged or defective product.
- You receive the wrong product.
Important: An unboxing/opening video recorded from the moment the sealed package is opened is mandatory for any return, replacement, or refund request.
Without a complete, unedited opening video, we will not be able to process any return, replacement, or refund.
Please contact us within 48 hours of delivery and share:
- Your Order Number
- Clear photos of the product
- Complete unboxing video
Non-Returnable Items
Returns or refunds are not accepted for:
- Change of mind
- Color variation due to screen or lighting
- Products that have been used, washed, stitched, or altered
- Requests made without a valid unboxing video
- Requests made after 48 hours of delivery
Refunds
Once your request is approved and the returned product is received and inspected, the refund will be processed within 5–7 business days to the original payment method.
For Cash on Delivery (COD) orders, refunds will be issued via Bank Transfer or UPI.